Doctors Grand Plaza

This centre was purpose built in 2019 and the doctors working at this practice strive to offer medical care of a high standard within the modern facilities provided. Our team pride themselves in providing a friendly, convenient, accessible and professional service to all patients.

The doctors operate by an appointment based system, accepting walk-ins in emergency situations only as assessed via triage guidelines. Online appointment booking is available and encouraged via the website or the MyPractice app. The friendly staff of the practice can also book your appointments via phone where required.

We have two phone numbers, and encourage patients to save both under the surgery or doctors ID in their phones to be sure you don’t miss a call. The numbers are: (07) 3063 3298 or (07) 3809 4555.

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PRIVATE BILLING

Doctors at this practice bill private fees for some services, as full Medicare rebate amounts are not adequate to sustain the provision of quality health care:
All patients aged 18 years and under will continue to be bulk billed with a valid Medicare card, by all doctors.
All patients aged over 65years will continue to be bulk billed with a valid Medicare card, by all doctors.
All patients aged between 19 and 64 with a valid pension card will continue to be bulk billed with a valid Medicare card, by all doctors.
All patients outside these categories will be privately billed by most doctors.

All telephone consults after 7.30 pm will be privately billed by all doctors.

Regardless of age or pension cards status all appointments on Thursday Night and Saturday will be privately billed.

The Gap fee or ‘Out of pocket’ amount will vary depending on the service, the individual doctor and the Medicare rebate provided. Standard consultations will have an out of pocket amount of $20 – $25 depending on the doctor from March 1^st 2023.

Our doctors are individual contractors working from our surgery; hence, they are able to determine the individual fees to charge for their services.

Due to Medicare Legislation the entire invoice amount must be paid on the day and the Rebate claimed back, we are unable to charge just the gap fee and then bill Medicare directly for the rebate amount. If you feel this would make services more accessible please write to your local member of parliament to ask for changes to be made to the legislation.

In most cases reception can automatically claim back the rebate for you via Easy claim (immediate payment into your bank account via your Debit card) or online claiming (this may take a few days to process the claim back to your Medicare linked bank account).

Medicare has not increased in line with inflation for many years despite rising running costs for surgeries. More recently costs have increased dramatically with the impact of Covid on how surgeries operate for the safety of all. This has led to Bulk Billing for all patients to not be a viable ongoing option for the doctors at this practice.

The doctors and staff at this practice believe that they offer a thorough and caring service to you, their valued patients. They do not believe in 5-minute medicine and to be able to continue to provide this level of supportive service they require a subsidy to the current Medicare provided rebate.

ALLIED HEALTH & SPECIALISTS
Allied Health & Specialists services must be booked by calling reception on 3809 4555, there are no online bookings for these services.

WAIT LISTING
We do offer wait-listing for cancellations, so we appreciate as much notice as possible if you can’t attend your booked appointment. With notice we can then offer the time to someone who is waiting for more timely care.

It is very disruptive for doctors, staff and other patients when someone does not turn up for their booked appointment. This also increases waiting times for patients needing to see the doctor.

Please be considerate as one day it may be you needing a more timely appointment.

Patients with multiple missed appointments will face restrictions on their booking ability or loss of Bulk Billing rights.