Fees Policy
To ensure transparency and facilitate a seamless experience, we have outlined our fees policy below.
Payment and Charges:
Full payment is required at the time of your consultation. We accept credit/debit cards and EFTPOS payments. Please note that surcharges, if applicable, will be displayed at the terminal during the transaction.
Medicare Rebate:
As a service to our patients, we offer on-the-spot Medicare rebate processing. Upon payment, we will process your Medicare claim, and the rebate amount will be refunded directly into your nominated bank account linked to your Medicare details.
Overseas Student Health Cover Insurance:
If you have private overseas student health insurance with eligible cover, you may be entitled to claim a rebate or the entirety of your consultation fees. Some centres may charge a gap. These fees are displayed on each centre’s webpage. We can provide you with an itemised invoice containing the necessary details for your insurance claim.
Additional Services:
Certain medical procedures, services, tests, treatments or supplies may incur additional charges. Our healthcare professionals will discuss these costs with you prior to any procedure, ensuring transparency and informed decision-making.
Cancellation and Rescheduling:
We understand that circumstances can change. If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours' notice. Failure to do so may result in a cancellation fee. Where applicable, these fees are displayed on each centre’s webpage.
Bulk Billing:
Bulk Billing may be available in some centres for certain circumstances. In this instance, the centre will bill Medicare directly and accepts the Medicare benefit as full payment for the service.
E-Commerce Transactions:
Payment via our online bookings portal will incur a surcharge (charges will be displayed on booking) and full payment made on completion of the consultation.
If you have any queries regarding our Fees Policy please speak with your individual centre or email feedback@myhealth-stage.tblabs.site.